In today’s borderless business world where competition is omnipresent and often fierce, customer retention has become more important than ever. Instead of just making a sale with everything ending right there, customers have to be cared for even thereafter, with their needs listened to and attended on, ensuring delightful interaction and satisfaction with your goods, service and brand. While they may not choose to patronize you because of they longed to experience ‘care’, but it is often their reason for turning away if it is not well-handled.

At Vixtas, we understand thoroughly the importance of customer care and experience. It is critical that every business place emphasis on customer care not just to ensure the company’s sustainability but to use it as a springboard to achieve another echelon of success. That is why we make it our mission to implement and drive the best customer service experience for our clients as they decided to entrust this department to us. Rest assured, your customers are our customers too.

Vixtas offers a comprehensive range of customer services that include helpline customer care, technical support, loyalty management, outbound as well as inbound sales. With enthusiasm and dedication, we at Vixtas deals every assignment with the highest responsibility and accountability, investing great amount of time and effort to learn the nature of your business, brand values and even an extra mile to discover its hidden potential. Whether it’s to cross-sell or up-sell, our agents are trained to be polite yet skillful enough to address every aspect or concern of your customers, making us more than qualified to take on an entire customer services operation.

Our inbound call centre helpline facility is handled by well-trained and experienced agents that would handle queries professionally and effortlessly. When a non-geographical number that is supplied by us to you is dialed, the call is routed to our call centre and answered in your company’s behalf, or specific campaign name. Our agents are equipped with comprehensive product training and furnished with full sets of corporate FAQ and knowledge databases by working closely with your party.

With vast experience rendering full services across every major sector over the years, we have garnered a long list of proven record working with both SMEs and even larger corporations, streamlining their customer service operations, accelerating business innovation and driving significant ROI along the way. We understand that customer service could be one of the most challenging departments in a company, yet we have evolved to thrive under pressure, and thus never failed to grind out results in the most dynamic business environment. Since our inception, we have managed to preserve over 95% of client retention rate, delivering our commitment as your strategic partner and trusted advisor.

Vixtas BPO is your perfect choice as a call center brand ambassador. We are built to bring your brand to a whole new level with our carefully devised branding strategy that promises to create a proper and effective penetration of your brands into the competitive market with the most striking aura and conspicuous visibility.

As your assigned brand ambassador, some of the branding exertions we carry out include call centre brand marketing to advocate your company, raise awareness on your brand, promote your products and result-driven marketing campaigns. That includes active cold-calling to convey a new information to clients, strike pleasant and meaningful dialogues with them, followed by sending of marketing materials or EDM (electronic direct marketing) and even providing samples and demos to them, build engagement and setting up appointments for your sales person to pay them a visit.

While we understand customers come and go, we also understand that doesn’t cost as much doing business with existing clients than finding and nurturing new clients. Many possible external factors could have caused a customer to leave, such as financial circumstances or a change in location or requirements. But for those who simply forgot about you, or even those who had a not-so-pleasant experience, do not worry, there is still hope. Our brand advocating program includes the implementation of data hygiene that attempts to discover your clients’ satisfaction towards your brand, and followed by another attempt of salvation of lost clients with reactivation and reward lineups through problem solving outbound calls and email messaging, and social media.

As part of brand building process, Vixtas shall create a cohesive personality for your brand, get your audience more involved and build a following, all done with the best customer experience and results while keeping tabs on a budget. With us running the show for you, there shall be, without a doubt, an outcome of success that you could enjoy with peace of mind. Great results come from the best of planning, boundless creativity, flawless coherence, and bold and ruthless execution. That is the kind of brand successes you shall enjoy when we call it a day.